A Reolink camera that works on home Wi-Fi but not over cellular data has already passed one important test. Identify which connection is failing before replacing the camera or recorder.
Check home Wi-Fi
In the app, open the exact entry you depend on: a standalone camera and a camera channel opened through an NVR are different paths. With Wi-Fi on, note whether live video opens. Then turn Wi-Fi off on the phone, confirm cellular data is active, and open the same entry. Record whether the app reaches the device and whether it actually plays video.
Identify the entry
Reolink documents that disabling UID on supported devices disables its UID-based remote access while local network access can remain available. Check the settings for your particular camera or recorder without changing them first. If a recorder entry works remotely while a standalone entry does not, investigate that entry instead of changing both devices. If local-only viewing was intentional, do not re-enable remote access just to make the test pass.
See the manufacturer’s instructions. Related: reolink nvr hardware version new camera fit.
